Core Questions — Most Important
Answer all of the below. These form your Index contribution.
01
Did the product or service match how it was described or advertised?
What you were shown and what you received are two different things. Sometimes.
02
Was the final price consistent with what you were quoted or led to expect?
A price that changes without warning is a different kind of problem than a price that's just high.
03
When you needed support, were your concerns addressed in a timely way?
How a company handles problems tells you more than how they handle everything going smoothly.
04
Were the people you interacted with professional and easy to communicate with?
The people you actually deal with are the company, as far as you're concerned.
05
Based on what you experienced, did the company treat its customers consistently with how it presents itself?
Every company has a version of itself it wants you to believe. This is whether they lived up to it.
Additional — Optional but helpful
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How do you rate this company's price tier relative to the market?
Compared to similar companies in this industry and region.
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Context or color (optional)
Some things are better said in your own words. This isn't the product — but it has a place here.
Which question does this relate to?
Your submission is anonymous. It will be reviewed and added to the Index within 24 hours. You cannot edit it after submission.